While traditional financial institutions often rely on correspondent banking networks that can involve multiple stages, we use modern, regulated digital settlement infrastructure. This allows us to move value internally in minutes, bypassing the typical 3-5 day wait time and reducing associated intermediary fees.
Yes. We use bank-level encryption and follow strict privacy protocols to protect your information. We never sell your data; we only use it to verify your identity as required by Canadian law to ensure your transfers are secure.
You have the option to complete User Identity Verification immediately after sign-up or continue to explore the app and complete it later. However, full verification is required to unlock unlimited sending capabilities and ensure the highest level of account security.
Setting up your account is simple and takes just a few minutes.
To ensure a secure experience, we require basic personal details including your
Once you agree to the User Agreement and enable notifications, your account is ready to use.
Funding is a secure, digital process. Select Send Money in-app and enter the amount. Use standard Canadian payment methods to fund the transfer, which moves via our fast, proprietary infrastructure. We recommend completing User Identity Verification during setup to remove daily caps and ensure maximum account security.
For users who have completed the User Identity Verification process, there are no daily transfer limits. We recommend completing verification during setup to unlock full sending capabilities immediately.
No. To keep our costs low and our speeds high, all funding happens directly through the UniverseMT app. By using our secure in-app portal instead of a bank branch, we can guarantee that the fixed-value rate you see is exactly what is locked in for your transfer.
While standard international transfers can take 3-5 business days, our digital setup means that once you fund the transfer in the app, it is usually ready for pickup or sent to the recipient’s mobile wallet the same day.
Once the transfer is complete, an Instant Arrival Confirmation is generated. Your recipient will be notified through the app or their mobile wallet system so they know exactly when their funds have transferred.
We are committed to Bringing Every Dollar Home. All cash transfers are paid out in USD. This ensures your family receives the full value of your support without being affected by local currency fluctuations.
We don’t use the hidden margins that banks use. Instead, we provide a Fixed-Value Rate. The Canadian Dollars you send are converted directly into USD at a fair, competitive rate that is locked in the moment you send. What you see in the app is exactly what they get.
No. Because we use digital settlement and verified local partners, we’ve eliminated the desk fees and pickup deductions that other companies often charge at the counter. If you send $100 USD, your family collects exactly $100 USD cash.
To give our community a fair start, we offer $0 in transfer fees for your first 10,000 CAD sent. We want you to experience the speed and fairness of the platform without an upfront cost. After that, our fees remain minimal, transparent, and always shown upfront.counter. If you send $100 USD, your family collects exactly $100 USD cash.
